Relex Terms of Service

Last updated: 2026-03-23
Service: Relex (https://relex.you)
Support: support@relex.you
Legal notices: legal@relex.you

1. Who We Are

These Terms of Service (the "Terms") govern access to and use of the Relex website, applications, APIs, AI features, case-management tools, document tools, research tools, communications features, marketplace features, and related services (collectively, the "Services").

The Services are provided by:

Harmoniis Agents Ltd
Registered office: Office 17108, 182-184 High Street North East Ham, London
Company number / registration number: 16990810
Email: legal@relex.you

In these Terms, "Relex", "we", "us", and "our" mean the entity above.

2. Scope and Acceptance

By accessing or using the Services, you agree to these Terms and our Privacy Policy.

If you use the Services on behalf of a company, law firm, notary office, consultancy, public body, or other organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree, do not use the Services.

3. Key Definitions

For purposes of these Terms:

  • "User" means any person or entity accessing or using the Services.
  • "Customer" means a User seeking information, software functionality, or contact with a Provider through the Services.
  • "Provider" means an independent third-party person or entity that offers legal, notarial, regulatory, compliance, consulting, operational, or related services through or in connection with the marketplace portion of the Services.
  • "Partner" means a marketing label that may be displayed on the website for certain Providers. "Partner" does not mean employee, joint-venture partner, legal representative, franchisee, fiduciary, agent, or affiliate of Relex. Unless we explicitly state otherwise in writing, every Partner is an independent Provider.
  • "AI Features" means any machine-learning, large language model, automation, extraction, summarization, classification, recommendation, drafting, search, review, or similar functionality made available through the Services.
  • "Professional Services" means services provided by a Provider directly to a Customer, whether paid or unpaid.
  • "Subscription" means any recurring or one-off fee payable to Relex for access to the Services.
  • "Stripe Services" means payment, onboarding, KYC, payout, billing, and related services provided by Stripe or its affiliates.

4. What Relex Is - and Is Not

4.1 Relex is a software and marketplace platform

Relex provides software and digital tools, including, as applicable:

  • case-management and workflow tools;
  • collaboration and communication tools;
  • legal and regulatory research support tools;
  • contract and document drafting, review, extraction, summarization, and readability tools;
  • AI-assisted analysis and productivity tools;
  • marketplace and discovery tools that help Customers identify and contact independent Providers; and
  • payment-related integrations for transactions between Customers and Providers.

4.2 Relex is not a law firm, notary office, or regulated professional service provider

Relex does not provide legal advice, legal representation, notarial acts, legal opinions, regulated reserved activities, or any regulated professional service unless expressly and lawfully stated otherwise in a separate signed agreement.

4.3 No attorney-client, client-notary, fiduciary, or similar relationship with Relex

Using the Services, including any AI Features, document tools, marketplace, chat, or intake forms, does not create any lawyer-client, attorney-client, notary-client, fiduciary, confidential professional-retainer, or similar professional relationship between you and Relex.

4.4 Provider relationship is separate

Any Professional Services are provided solely by the applicable Provider. The Provider, and not Relex, is responsible for:

  • deciding whether to accept a matter or engagement;
  • verifying their own licensing, authorization, independence, and conflicts;
  • the quality, legality, timing, pricing, scope, and outcome of their services;
  • regulatory and professional compliance;
  • client engagement terms; and
  • compliance with all applicable laws and professional rules.

5. Eligibility and Accounts

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services.

You must provide accurate, current, and complete information and keep your account data updated.

You are responsible for:

  • safeguarding login credentials;
  • all activity that occurs under your account;
  • maintaining the confidentiality of materials in your workspace; and
  • ensuring that persons using your organization account are authorized to do so.

You must promptly notify us at support@relex.you if you suspect unauthorized access or misuse.

6. AI Features and Automation

6.1 Informational and assistive nature

AI Features are provided for informational, drafting, automation, search, extraction, review, and productivity purposes only.

6.2 No guarantee of correctness

AI outputs may be inaccurate, incomplete, outdated, misleading, biased, or unsuitable for your use case. AI Features may generate content that appears authoritative but is wrong.

6.3 Human review required

You are solely responsible for reviewing, validating, and deciding whether to rely on any AI output. You must obtain qualified human advice where appropriate.

6.4 Restricted use

You may not rely on the AI Features as the sole basis for:

  • legal advice to any person;
  • notarial acts or official certifications;
  • court filings or submissions to public authorities without appropriate human review;
  • emergency decisions or high-risk decisions affecting legal rights; or
  • automated decision-making where prohibited by law.

6.5 Feedback and improvement

Where permitted by applicable law and our Privacy Policy, we may use service telemetry, prompts, metadata, error reports, and feedback to improve the Services. We do not use matter content for model training except as expressly disclosed in the Privacy Policy or agreed in writing.

7. Marketplace and Provider Directory

7.1 Directory and introductions only

The marketplace is a discovery, communication, and transaction-enablement environment. Relex does not endorse, employ, supervise, direct, control, or guarantee any Provider merely because the Provider appears on the platform.

7.2 Provider verification and badges

We may display labels or badges such as:

  • Identity verified
  • Professional status verified
  • Credential verified
  • Unverified
  • Under review
  • Suspended

Each badge means only what Relex expressly says it means at the time of display. A badge is not a guarantee of competence, quality, legality, availability, ethics, fitness for purpose, or future standing.

7.3 "Partner" label

If the site uses the label "Partner", it is a branding term only. It does not imply employment, agency, authority to bind Relex, a partnership in the legal sense, joint venture, franchise, exclusivity, or any representation that Relex provides the Professional Services.

7.4 Unverified Providers

Relex may restrict or prohibit booking, paid engagement, messaging, or payout functionality for unverified or insufficiently verified Providers.

7.5 Customer diligence

Customers remain responsible for evaluating whether a Provider is suitable for their needs, including location, qualification, language, pricing, conflicts, and regulatory status.

8. Payments, Subscriptions, Stripe, and Merchant of Record

8.1 Relex subscription fees

Relex may charge Customers and/or Providers Subscription fees for access to the Services. Subscription pricing, renewal cycle, tax treatment, billing cadence, and included features will be shown at checkout or in the applicable order form.

8.2 Provider service payments

Where enabled, Customers may pay Providers through Stripe Services or other supported payment methods. Unless expressly stated otherwise at checkout or in a separate agreement, Relex is not the seller of the Provider's Professional Services.

8.3 Merchant of record and charge structure

The merchant of record, statement descriptor, refund workflow, and charge structure depend on the payment flow configured for the transaction. These details may be shown at checkout, in invoices, or in payment confirmations.

8.4 Separate Relex fees

Relex may charge Providers separate Subscription fees or software fees for access to the platform. Unless expressly stated in a separate written agreement, such fees are for platform access, software, tooling, and related digital services, and are not a share of legal or notarial fees.

8.5 Taxes

You are responsible for taxes applicable to your purchase or sale of services, except taxes imposed on Relex's net income. We may collect taxes where required.

8.6 Third-party payment terms

Use of Stripe Services is also subject to Stripe's terms, privacy notices, and onboarding requirements.

9. Consumer Subscription Terms

If you are a consumer purchasing a Subscription from Relex, the following apply in addition to the rest of these Terms:

9.1 Pre-contract information

Before checkout, we will provide the main characteristics of the Subscription, total price, billing frequency, duration, renewal terms, and cancellation method.

9.2 Auto-renewal

If a Subscription renews automatically, this will be made clear at checkout. You may cancel renewal through your account settings or by contacting support@relex.you, subject to any minimum committed term disclosed at purchase.

9.3 Cooling-off / withdrawal rights

If mandatory consumer law gives you a right of withdrawal, that right applies except where a lawful exception or waiver applies, including where you expressly request immediate performance and acknowledge loss of the withdrawal right to the extent permitted by law.

9.4 Mandatory rights preserved

Nothing in these Terms excludes or limits non-waivable consumer rights under applicable law.

10. Provider Terms

The following terms apply to each Provider, including anyone displayed on the website as a "Partner":

10.1 Independent status

Each Provider is an independent business or individual and not an employee, worker, agent, representative, joint venturer, franchisee, or legal partner of Relex.

10.2 Provider responsibility

The Provider is solely responsible for:

  • all Professional Services;
  • professional independence and conflicts checks;
  • all representations made in their profile or communications;
  • compliance with licensing, registration, insurance, ethics, secrecy, and professional rules;
  • client engagement letters and client communications;
  • tax compliance and invoice compliance;
  • safeguarding client data they control; and
  • compliance with regulator and authority requests.

10.3 Verification cooperation

Providers must supply accurate onboarding, identity, tax, banking, and professional-status information and must cooperate with checks by Relex, Stripe, and any verification vendors or official registers used by Relex.

10.4 Profile accuracy

A Provider must keep its profile complete and current, including identity, credentials, licensing, office details, languages, jurisdictions served, and pricing information.

10.5 Suspension and delisting

We may refuse, limit, suspend, hide, demote, or terminate any Provider profile or feature access where we reasonably believe there is fraud, misrepresentation, expired or missing credentials, sanctions risk, customer harm, legal risk, security risk, payment risk, policy breach, or non-payment.

10.6 Reviews and ranking

Provider placement, visibility, recommendations, and ranking may depend on factors including profile completeness, verification status, user feedback, responsiveness, dispute history, jurisdiction fit, language fit, and other relevance or trust signals.

10.7 No authority to bind Relex

Providers may not state or imply that they speak for Relex, bind Relex, provide services on behalf of Relex, or are employed by Relex unless we explicitly authorize that in writing.

11. Verification, Compliance, and Reporting

We may perform identity, business, document, fraud, sanctions, and professional-status checks directly or through third parties.

You authorize Relex to:

  • verify information against official registries, chambers, bars, notarial registers, tax sources, sanctions/watchlist sources, and payment providers;
  • request supporting documents and updates;
  • rely on information returned by third-party verification providers;
  • impose additional conditions, thresholds, or restrictions based on verification status or risk; and
  • disclose relevant information where required by law, court order, regulator request, or lawful authority demand.

Verification status may change over time and may be revoked.

12. User Content and Workspace Data

12.1 Your content

You retain ownership of content you upload, submit, store, or transmit through the Services, subject to rights you grant us to operate the Services.

12.2 License to Relex

You grant Relex a non-exclusive, worldwide, revocable, royalty-free license to host, copy, process, transmit, format, and display your content solely as necessary to provide, secure, improve, and support the Services and as otherwise permitted by our Privacy Policy.

12.3 Responsibility for content

You represent that you have all rights and lawful bases needed to upload or share the content and that doing so does not violate any law, third-party right, confidentiality obligation, or court order.

12.4 Sensitive and regulated data

You must not upload highly sensitive, special-category, criminal, or government-identification data unless necessary for the intended use, lawful, and permitted by the Services.

12.5 Backups

Unless your paid plan expressly includes a backup commitment or retention commitment, you remain responsible for keeping your own backup copies of critical data.

13. Prohibited Uses

You may not use the Services to:

  • violate any law, regulation, court order, or professional rule;
  • impersonate another person or misrepresent identity, affiliation, or credentials;
  • upload false, forged, altered, or misleading documents;
  • engage in unauthorized legal practice, unauthorized reserved activities, or misleading professional claims;
  • infringe intellectual property, privacy, confidentiality, or data protection rights;
  • upload malware, attack the Services, probe security, or abuse APIs;
  • scrape the Services except as allowed by our robots.txt or written consent;
  • generate spam, fraud, phishing, misinformation, or harmful automation;
  • use the AI Features to create unlawful discriminatory profiles or prohibited automated decisions; or
  • interfere with another person's use of the Services.

14. Reviews, Complaints, and Notice of Issues

We may offer ratings, reviews, issue reporting, takedown, and dispute-reporting features.

We may moderate, delay, remove, de-rank, or refuse reviews or content that we believe is fake, abusive, unlawful, irrelevant, manipulative, or otherwise inconsistent with these Terms.

If you believe a profile, listing, review, output, or activity on the Services is illegal, fraudulent, misleading, or harmful, contact support@relex.you or legal@relex.you.

15. Availability, Security, and Changes

We may modify, update, suspend, or discontinue any part of the Services at any time.

We do not guarantee uninterrupted availability, permanent feature continuity, or compatibility with all devices, browsers, regulators, or third-party services.

We may apply security updates, patches, fraud controls, usage caps, storage caps, and technical restrictions to protect the Services and users.

16. Third-Party Services

The Services may integrate with third-party services, including payment providers, communications tools, hosting providers, AI providers, analytics tools, and document providers.

We are not responsible for third-party products or services, and your use of them may be subject to separate terms and privacy notices.

17. Intellectual Property

The Services, including software, design, branding, interfaces, workflows, prompts, compilations, and content created by or for Relex, are owned by Relex or its licensors and are protected by intellectual property laws.

Except as expressly allowed, you may not copy, resell, reverse engineer, decompile, translate, frame, mirror, or create derivative works from the Services.

Subject to these Terms, Relex grants you a limited, non-exclusive, non-transferable, revocable right to use the Services during your valid subscription period.

18. Confidentiality

If you receive non-public information through the Services that is marked or reasonably understood to be confidential, you must protect it and use it only for the purpose for which it was disclosed.

This clause does not apply to information that is public through no fault of yours, lawfully obtained from another source, independently developed, or required to be disclosed by law.

19. Disclaimers

19.1 Services provided "as is"

To the maximum extent permitted by law, the Services are provided "as is" and "as available".

19.2 No warranty

Relex disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, uninterrupted availability, or that the Services will be error-free, secure, or suitable for any regulated activity.

19.3 No professional-service warranty

Relex does not warrant or guarantee:

  • the competence, honesty, availability, licensing, or results of any Provider;
  • the correctness or legal adequacy of AI outputs;
  • that a Provider is suitable for a particular matter; or
  • that any matter outcome will be achieved.

19.4 Mandatory law carve-out

Nothing in these Terms limits rights that cannot lawfully be limited.

20. Limitation of Liability

20.1 Indirect losses excluded

To the maximum extent permitted by law, Relex is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, revenue, business, opportunity, goodwill, data, or anticipated savings.

20.2 Aggregate cap

To the maximum extent permitted by law, Relex's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of:

  • the total amount you paid to Relex for the Services in the 12 months before the event giving rise to the claim; or
  • EUR 100.

20.3 Exclusions

The limitations in this Section do not apply to liability that cannot be excluded or limited under applicable law, including where relevant liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or intentional misconduct.

21. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Relex, its group companies, directors, officers, employees, and contractors from claims, losses, damages, fines, liabilities, and reasonable costs (including legal fees) arising from:

  • your misuse of the Services;
  • your breach of these Terms;
  • your content;
  • your violation of law, regulation, or third-party rights; or
  • if you are a Provider, your Professional Services, profile claims, licensing status, or regulatory breaches.

22. Suspension and Termination

We may suspend or terminate your account or access immediately if:

  • you breach these Terms;
  • required payment fails;
  • required verification is not completed or is revoked;
  • we suspect fraud, illegality, or security risk;
  • we are required by law, payment provider, insurer, court, or authority to do so; or
  • continued service would expose Relex or other users to material risk.

You may stop using the Services at any time. Subscription cancellations take effect as stated at checkout or in the applicable plan terms.

Sections that by their nature should survive termination survive, including payment obligations, IP, confidentiality, disclaimers, limitation of liability, indemnity, and dispute sections.

23. Governing Law and Disputes

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, excluding conflict-of-law rules.

If you are a business user, the courts of London, England have exclusive jurisdiction, unless mandatory law requires otherwise.

If you are a consumer residing in the EU/EEA/UK, mandatory consumer-jurisdiction protections continue to apply.

You may also have access to online dispute resolution or local consumer complaint channels where required by law.

24. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we will post the updated version on the website and may provide additional notice by email, in-product notice, or account notification.

The updated Terms take effect on the date stated at the top unless mandatory law requires a different notice period.

25. General

  • If any provision is held invalid or unenforceable, the rest of the Terms remain in effect.
  • Our failure to enforce a provision is not a waiver.
  • You may not assign these Terms without our prior written consent. We may assign them as part of a merger, acquisition, reorganization, or asset transfer.
  • These Terms, together with any order form, plan terms, provider addendum, DPA, acceptable-use rules, and Privacy Policy, form the entire agreement between you and Relex regarding the Services.

26. Contact

For support, billing, complaints, or legal notices:

  • Support: support@relex.you
  • Legal: legal@relex.you

Website: https://relex.you